Customer Support

Delivery, Returns
& Warranty

Everything you need to know about receiving your sign,
returning an eligible order, and getting help if something goes wrong.

Shipping & Delivery

We currently ship to the United States, Canada, and Australia.

Shipping is free to the United States and Canada. We do not currently ship to the European Union due to logistical limitations.

Free Shipping
United States and Canada

Crafted to Order
Please allow 3–5 business days

Average Delivery
Usually 10–16 days

During peak seasons and holidays, delivery may take up to four weeks.

We always aim to get your order to you as quickly as possible. Your patience and understanding during unusually busy periods are greatly appreciated.

30-Day Returns

If you change your mind, eligible products can be returned within 30 days of delivery.

Eligible Returns

  • The product must be unused.
  • It must be returned in its original packaging.
  • You must contact us before returning the order.
  • Return shipping costs are the buyer’s responsibility.

Once we receive and inspect the product, we will process your refund within three business days.

Custom & Personalized Signs

Custom and personalized signs cannot be returned because they are created specifically for the customer.

This restriction applies only to change-of-mind returns. If your sign has a defect, arrives damaged, or there is another problem with the order, please contact us so we can review it separately.

Contact Us Before Returning

Return address
PO Box 50
Kfar Yehoshua, 3658200
Israel

1-Year Warranty

Every Light Signs Cave sign is covered by a one-year warranty for factory defects and defects in the LED lighting system.

Covered for One Year
Factory defects and the LED lighting system

Costs Covered
Replacement and shipping for covered problems

Not Covered
Breakage, scratches, or improper use

If there is a problem with your sign, contact us and our customer service will review the problem and help resolve it.

Contact Customer Support

Secure Payment &
Data Protection

You can pay by credit or debit card, or with your PayPal wallet. All payment methods are processed securely by PayPal.

You can manage or delete your personal data through our Privacy Tools page.

For more information about how we handle personal information, please read our Privacy Policy.