FAQ

Q: How do I mount the sign?
A: Each sign has built-in hanging slots for easy wall or ceiling mounting and a metal chain. Mounting options: hang on a wall, lean on a shelf, or ceiling mount (ceiling hooks not included).

Q: What is the cord length?
A: The sign includes a 4′ 11″ (150 cm) length cord.

Q: What is the sign made of?
A: Our signs are made from transparent, glass-like acrylic with ultra-bright, energy-efficient LEDs.

Q: Can you do custom signs?
A: Yes, most of our designs include free personalization. For a fully customized sign, you can submit a custom request, and we’ll create a sketch for you.

Q: Does the sign change colors?
A: We offer two versions: single-color and RGB with a remote. Only the RGB version includes color-changing capabilities and a remote control.

Q: Is shipping free?
A: Yes, shipping is free for all orders to USA and Canada.

Q: What is the handling and delivery time?
A: Handling time is 3-5 days, average delivery time is 10-16 days.

Q: What is your return policy?
A: You can return the product within 30 days from delivery if you change your mind. A smile or money back is guaranteed.

Q: How do I track my order?
A: After your order is shipped, you will receive a tracking number via email. If you have an account, you can also track it there.

Q: How do you handle my personal information?
A: We prioritize your privacy and handle personal information according to our strict privacy policy, ensuring data security and confidentiality.

Q: Can I manage my data?
A: Yes, you can manage your data by contacting our support team or on our website through manage my data page.

Q: Do you share my information with third parties?
A: Yes, we may share your information with third parties for advertising and analytics purposes of Light Signs Cave only. Chcek Privacy Policy.

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