FAQ

Commit to Quality

Shipping internationally is no joke.
We put a lot of time & effort to make sure the product will arrive in perfect condition and meet your expectations.
We take full responsibility from production till delivery.

Commit to YOU

Here some quick answers:

What is the shipping cost?

FREE!!!!
All our customers from all over the world enjoy free shipping.

How long delivery takes?

Handling time:
3-5 business days.

Shipping time:
USA & UK- 2-4 weeks.
Rest of the world– 3-5 weeks.

We ship from Israel and HK.

Which payment methods are accepted in the Online Shop?

We accept Paypal only
It’s the best secure way to charge credit cards online.

How secure is shopping in the Online Shop? Is my data protected?

Absolutlly 100% yes!

We use SSL protocol and handshake process to protect you personal info.

We use Paypal gateway service to protect your money.

You are SAFE to go 🙂

Do I receive an invoice for my order?

You’ll get a payment confirmation from Paypal, and order confirmation for support@lightsignscave.com.

Do you accept returns?

YES.

If you changed your mind, you can return the product within 30 days of delivery.
The product must be un-used in its original package.
Once we’ll get it, we’ll check its condition and process you a full refund.
*Return shipping cost is buyer responsibility.
*Custom signs can not be return!
*You must contant us first.

Shipping address:
PO Box 1049,
Ramat Gan,
Israel 5211001

Please Note: This term apply to returns only.
In case you have a problem with your product, we’ll take full responsibility and cover all costs.

I have a problem, what to do???

Don’t worry, we got you cover!

No need to panic, In those rare cases when you face a problem our customer service will take care of everything.

Dor and his team are professional, creative and dedicated customer service experts.
They will work it all out for you with best solutions to keep you satisfied.

All you need to do is contact us.

Different question?

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