FAQ

Commit to Quality

We choose the best materials and use the latest tech of 3D laser engraving to ensure top-notch products, beautiful from all sides.
We give a full warranty from production to secure delivery.

Commit to YOU

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Here some quick answers:

What is the shipping cost?

FREE!!!!
All our customers enjoy free shipping.

How long delivery takes?

Handling time:
3-5 business days- Each sign is made to order.

Estimated Shipping time:
3-5 weeks.

Warranty:
We give full warranty from production to delivery.
If you won’t get your sign within 6 weeks of shipping date, we’ll send you a full refund.

Which payment methods are accepted in the Online Shop?

We accept Paypal only
It’s the best secure way to charge credit cards online.

How secure is shopping in the Online Shop? Is my data protected?

Absolutlly 100% yes!

We use SSL protocol and handshake process to protect you personal info.

We use Paypal gateway service to protect your money.

You are SAFE to go 🙂

Our site complies with the GDPR requirements, for more information visit our ‘Privacy Policy’ page.

Do I receive an invoice for my order?

You’ll get a payment confirmation from Paypal, and order confirmation for support@lightsignscave.com.

Do you accept returns?

YES.

If you changed your mind, you can return the product within 30 days of delivery.
The product must be un-used in its original package.
Once we’ll get it, we’ll check its condition and process you a full refund.
*Return shipping cost is buyer responsibility.
*Custom signs can not be return!
*You must contant us first.

Shipping address:
PO Box 13254,
Tel Aviv,
Israel 6113201

Please Note: This term apply to returns only.
In case you have a problem with your product, we’ll take full responsibility and cover all costs.

I have a problem, what to do???

Don’t worry, we got you cover!

In those rare cases when you face a problem our customer service will take care of everything.

Mor and her team are professional, creative and dedicated customer service experts.
They will work it all out for you with best solutions to keep you satisfied.

All you need to do is contact us.

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